Effective Date: [21-03-2025]
Balaji Software , we strive to provide the best school management solutions to our customers. However, if you are not satisfied with our software, we offer a 15-day refund policy under the following conditions:
Eligibility for Refund: Customers who have made a payment for our software are eligible for a full refund if they request it within 15 days from the date of payment.The customer must have actively used the software for 15 continuous days to evaluate its functionality and effectiveness.Refund Process:If the customer finds the software unsatisfactory after 15 days of continuous usage, they can request a full refund.The refund request must be submitted in writing via email along with details of usage experience and concerns.
Non-Refundable Cases: If the customer has not actively used the software during the 15-day trial period, the refund will not be processed. Refunds will not be provided for requests made after 15 days from the payment date. Any customization, integration, or additional services availed beyond the standard software package are non-refundable.
Cancellation Policy: Customers can cancel their subscription at any time. However, no refunds will be issued after the 15-day evaluation period.Upon cancellation, access to the software and its services will be revoked.
Refund Processing Time:Approved refunds will be processed within 30-45 business days and credited to the original payment method. By purchasing Balaji Software, you agree to this Cancellation & Refund Policy. For any queries, please contact our support team.
Service Commitment and Support
We stand by the quality of our software and provide full assistance to ensure its proper functionality.
Technical Support: In case of technical issues or troubleshooting requirements, our support team is available to assist throughout the subscription period.
Training & Guidance: We offer necessary training to school staff to help them use the software effectively.
Policy Updates
Bala Ji Lucknow reserves the right to modify this refund and cancellation policy at any time without prior notice. Any updates to the policy will be posted on our official website.For any further queries or support, please contact our customer support team.